Returns Policy (For WInnec's Online Store)
Return Eligibility: To qualify for credit, returned items must meet the following criteria:
• The item must be unopened in its original packaging
• The item must be in undamaged condition
• The item must be returned within 30 days of receiving the product
Restocking Fee: Any returns received within 30 days will be subject to a 10% restocking fee of the item's price. Items returned after 30 days will not be credited.
Credit Amount: Customers will be credited the full amount of the purchase, minus the applicable restocking charges.
Order's Shipping Costs: Customers will not be credited for any applicable shipping charges incurred during the initial purchase.(Except the return that is a result of our error, for example, you received an incorrect or defective item).
Refund Processing Timeline: After you give your package to the return shipper or in-store representatives, you will expect to receive your refund within 2-4 weeks.
Return Methods: Customers have two options to return items:
• In-Store Return: Customers can return item(s) to any of our physical store locations.
• Delivery to Store: Customers can choose to return item(s) by shipping them to our stores.
Return Shipping Costs: Customers are responsible for covering the return shipping costs if the "Delivery to Store" option is chosen.
Return Process: To initiate a return, please notify Winnec by email (email@example.com) within 30 days of receiving the product(s).
For Sale Merchandise
All sale and clearance items are final sale and cannot be returned or exchanged.
For Defective or Wrongly Delivered Items
Please note that this return policy applies to items with original package(s) only. We strive to provide excellent customer service and ensure a smooth return experience. If you have any further questions or need assistance, please don't hesitate to contact us by firstname.lastname@example.org .